What people are saying
Testimonials
I am thrilled that I came across this course! With each module, Reginé Gilbert provides thought-provoking information and advice on how to make accessibility part of the initial design process. I came into the course thinking that I already knew a lot about accessibility. However, I found myself learning so much from Reginé Gilbert's stories and examples. This course has deeply broadened my mindset on accessibility. I feel substantially more prepared to dive into accessibility work going forward. I highly recommend this course!
Consultant
This course has been incredibly valuable to me as I begin my career as a graphic designer. Reginé Gilbert delivers complex information in a way that feels both relatable and engaging. The short, concise videos kept me focused, while the worksheets helped me build confidence in making design decisions that prioritize accessibility. I now keep inclusive design top-of-mind, not just in my work, but when collaborating with my team. I highly recommend this course to anyone who wants to design more thoughtfully and inclusively.
Graphic Designer
Real-world insights
We bring you inclusive design that’s grounded in reality, not theory, through stories, strategies, and solutions.
Built for busy people
Short, powerful videos. Easy-to-follow guides. Practical actions you can take today.
Global and grounded
Accessible design explained with clarity and care, grounded in real-world experience and global perspectives.
About the course
Accessibility is about people, not paperwork. In this course, educator and author Reginé Gilbert shows you how to bring inclusion into the way you design, build, and communicate every day. You’ll learn how to: - Make your digital experiences work for more people - Spot and avoid common accessibility mistakes - Use storytelling to shift mindsets and connect with real needs - Build accessibility into your team’s everyday process Whether you’re just starting out or ready to deepen your practice, this course gives you tools, language, and confidence to lead with inclusion, from intention to action.
Reginé Gilbert
Hi! I’m Reginé Gilbert. I partner with organizations across sectors to weave accessibility into everything they do, not because it’s mandatory, but because it creates real connection and inclusion. I’ve led transformative accessibility initiatives at major studios, authored a book on inclusive design, and delivered talks in several countries including the United Kingdom, Mexico, and the Singapore. Now, I’m bringing all of that to Access In Action, a course built with learners like you in mind, ready to make accessibility real.
Curriculum
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1
Module 0: Welcome to the Foundations of Inclusion
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Module 0: Welcome to the Foundations of Inclusion
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Disclaimer
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Module 0 Intro
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Why Accessibility and Inclusion Matter
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Building Digital
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Inclusion: More Than Just a Trend
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Why Accessibility isn't Extra
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Inclusion in the United States of America
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What is the European Accessibility Act?
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Part 1 - ICT stands for Information and Communication Technology
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Part 2 - ICT stands for Information and Communication Technology
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US Perspective
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Inclusion
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Web Content Accessibility Guidelines and European Unions EN 301 549
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Closing Module 0
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Module 0 Resources
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2
Module 1: How Stories Shape Access
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Module 1: How Stories Shape Access
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Module 1 Intro
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Personal Reflection
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Every Product Decision
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Accessibility as a Business Advantage
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Legal Risk
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Storytelling as a Sales Tool
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Strategy Starter Kit Resource
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What does Accessibility mean to You?
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Intro to the European Accessibility Act EAA
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European Accessibility Act Summary
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Module 1 Closing
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Module 1- Strategy Starter Kit
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3
Module 2: What Gets in the Way?
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Module 2: What Gets in the Way?
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Module 2 Intro
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Before You Begin
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What causes difficulty?
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What AI can't do
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Real Life Example
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Moving from Friction to Function
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Barriers Come in All Sizes
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CAPTCHA Example
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That's Why We Do a Friction Audit Resource
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Exclusion isn't Always Obvious
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Module 2 Closing
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Module 2 – EAA Mapping Exercise (with POUR Principles - Perceivable, Operable, Understandable and Robust)
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4
Module 3: Beyond Compliance
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Module 3: Beyond Compliance Overview
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Module 3 Intro
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Accessibility Lessons from a Self-Check-In Kiosk
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What Cinderella Teaches Us About Exclusion
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When Applying Online Isn’t Accessible
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Why Just Following Rules Misses the Point
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What Happens When We Ignore Accessibility
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The Problem with Doing Just Enough
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What AI Can’t Do for Accessibility
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The Ongoing Limits of AI
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Changing How We Think About Access
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Module 3 Conclusion
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Module 3 – Accessibility Audit Exercise
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5
Module 4: Conversations We Need to Have
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Module 4: Conversations We Need to Have
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Disclaimer
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Module 4 Intro
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Accessibility Isn’t Just a Design Detail
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Assistive Tech Basics
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Design That Adapts: The Night Shift Example
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What We Can Learn from Microsoft
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The Limits of AI in Inclusive Design
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Module 4 Conclusion
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Module 4 – Accessibility Audit with Assistive Tech
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6
Module 5: Inclusive Research Practices
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Module 5: Inclusive Research Practices Overview
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Disclaimer
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Module 5 Intro
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An Inside Look from an IT Manager
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A Fictional Case Study: Dr. Chen
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Doing Research That Doesn’t Leave People Out
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Planning What to Do Now, Next, and Later
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Doing Research Without a Team: Where to Start
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Designing with Respect: 3 Ethical Guidelines
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Understanding the Full Picture: Context in Research
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Doing Inclusive Research with a Small Team
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Inclusive Research Is Essential, Not Optional
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You Are a Key Part of the Research Process
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What AI Misses in Inclusive Research
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Why Lived Experience Still Matters
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Designing for People, Not Patterns
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Why Privacy Still Needs People
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Module 5 Conclusion
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Module 5 Resources – Inclusive Research Plan
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7
Module 6: Structure Shapes Access
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Module 6: Structure Shapes Access Overview
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Disclaimer
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Module 6 Intro
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What Is Information Architecture and Why It Matters
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The Fruit Party: A Lesson in Organizing Info
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How Grocery Stores Teach Us About Navigation
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What’s a Design System?
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Inside a Design System: The Building Blocks
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Design Systems Help Build Trust
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Designing Systems for Different Users
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What AI Misses About Structure
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Design Systems Still Need Human Judgment
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Why AI Isn’t a Shortcut for Access
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Module 6 Conclusion
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Module 6 – Where’s the Banana? Structuring for Access (IA 101)
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8
Module 7: Usability Testing with Impact
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Module 7: Usability Testing with Impact Overview
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Disclaimer
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Module 7 Intro
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We Can’t Just Test with People Like Us
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What One Testing Session Revealed
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Inclusive Testing Starts with Trust
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Are You Listening or Just Extracting?
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How Listening Changed the Design
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AI Doesn’t Understand Human Context
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AI Misses Emotional Cues
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Trust Can't Be Automated
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Testing When You’re Short on Time
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Design Lessons from Travel
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Train Station Accessibility Insights
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What We Learn by Testing with a Range of People
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Where Inclusive Testing Begins
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Wrapping Up the Lessons
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Resources to Take This Further
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Closing Thoughts on Inclusive Testing
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Module 7 Resources – Listening & Iterating: Usability Testing with Impact
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9
Module 8: Make It Part of the Process
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Module 8: Make It Part of the Process Overview
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Disclaimer
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Why I Made My Own Accessibility Guidelines
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The Real Barrier Isn’t Time
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Accessibility Can’t Come Last
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Why This Matters for Everyone
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The Legal, Moral, and Practical Case for Access
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Start Early, It Pays Off
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Design with Accessibility in Mind
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Make Access Part of Your Design Tools
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Manual Testing Still Matters
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Add Accessibility to Your Dev Workflow
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Test with Real People, Not Just Tools
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Train Everyone, Not Just Designers
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Build an Accessibility Review into the Process
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How One Team Made This Work
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Keep Improving, Always
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A Story to Close This Chapter
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What to Remember from This Module
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Resources & What to Do Next
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Module 8 Resources – Embedding Accessibility into the Workflow
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10
Module 9: Expanding Access Beyond Desktop
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Module 9: Expanding Access Beyond Desktop Overview
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Disclaimer
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Let’s Talk About Mobile First
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Why Mobile Access Matters (Part 1)
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Why Mobile Access Matters (Part 2)
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Barriers That Show Up on Mobile
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What’s a Progressive Web App (PWA)?
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PWAs in the Real World
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Beyond Phones: Where Access Still Matters
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What’s Emerging in Tech + Access
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Key Takeaways from This Module
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Resource: Mobile Testing Guide
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Your Turn: Take Action
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Up Next: Pitching Your Accessibility Plan
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Module 9 Resources – Mobile & Emerging Platforms
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Module 10: Make Your Case for Change
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Module 10: Make Your Case for Change Overview
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Disclaimer
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Why Your Pitch Matters
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How You Frame the Message Changes Everything
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What’s the Real Problem?
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The Opportunity You’re Pitching
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Show the ROI (Return on Inclusion)
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Real-World Pitch Example
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Show the ROI (Return on Inclusion)
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Real-World Pitch Example
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Use This Pitch Framework
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Common Pitch Mistakes to Avoid
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Personalize It: Bring Yourself Into the Pitch
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Closing Strong: Create the Moment of Change
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Your Turn: Craft and Deliver Your Pitch
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Module 10 Resources – Crafting Your Accessibility Pitch
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Ready to Design with Inclusion in Mind?
Enroll today and start your journey toward digital accessibility that feels human, actionable, and essential.